Privacy Policy

Last Updated: August 2026

At Doctro Health Private Limited ("Doctro", "we", "our", or "us"), we are committed to safeguarding your personal data and upholding your right to privacy. This Privacy Policy explains how we collect, use, process, and protect your information when you access our website at doctrohealth.com, use our mobile platforms, or engage our healthcare coordination and emergency dispatch services.

1. Information We Collect

To provide reliable, timely healthcare and emergency response services, we collect information you provide directly to us as well as data gathered during your interaction with our platform:

• Identity and Contact Data: Full legal name, primary phone number, alternate emergency contact, and email address provided during account registration or service requests.
• Location Information: Precise real-time GPS coordinates required to dispatch emergency ambulances within 5 minutes and track driver routes.
• Health & Appointment Data: Medical symptoms, preliminary diagnostic concerns, physician consultation notes, and health records provided voluntarily when scheduling doctor visits or lab tests.
• Device and Technical Data: IP address, device model, browser specifications, and usage telemetry to preserve platform performance and prevent malicious activity.

2. How We Use Your Data

We process your personal data strictly for legitimate operational purposes in accordance with Indian healthcare regulations:

• Service Delivery: Facilitating rapid 5-minute ambulance dispatches, physician consultations, laboratory diagnostics, and doorstep pharmacy fulfillment.
• Communication: Sending vital emergency status notifications, booking confirmations, doctor consultation links, and customer support responses.
• Platform Improvements: Analyzing response latency, optimizing dispatch algorithms, maintaining security, and upgrading platform functionality.

3. Data Security

We enforce robust technical and procedural safeguards to preserve the confidentiality and integrity of your medical and personal data:

• 256-Bit Encryption: All sensitive healthcare transactions and user communications are encrypted in transit via TLS/SSL and encrypted at rest with 256-bit encryption standards.
• Secure Infrastructure: Our platform is hosted on certified, secured cloud servers with strict firewall controls, continuous intrusion monitoring, and role-based access management.
• No Unauthorized Sharing: We do not sell, rent, or trade your personal information with third parties. Your data is shared strictly with verified medical providers or when legally mandated by government authorities.

4. Your Rights

You have extensive rights regarding the management of your personal information:

• Access: You may request a comprehensive summary of all personal information we store regarding your account.
• Correction: You have the right to modify or update any inaccurate or outdated information at any time.
• Deletion: You can request the permanent removal of your account and personal records, subject to mandatory statutory healthcare record-keeping requirements.
• To exercise any of these privacy rights, please submit a written request to [email protected].

5. Contact Us

If you have any questions, feedback, or concerns regarding our privacy practices, please contact our Data Protection Office at:

Doctro Health Private Limited
Email: [email protected]
Phone: +91-7044292538
Address: 83 SP Mukherjee Road, 5th Floor Devi Market, Kalighat, Kolkata, West Bengal, India, 700026