Refund & Cancellation Policy

Last Updated: August 2026

At DOCTROHEALTH (OPC) PVT LTD, we aim to provide seamless and urgent healthcare services. Our refund and cancellation policies are designed to be fair to our users while compensating our medical partners for their immediate response.

1. Ambulance Cancellation

Before Dispatch: If a booking is cancelled before the ambulance is dispatched (usually within 1 minute), a 100% full refund will be initiated.
After Dispatch: If a booking is cancelled after the ambulance has been dispatched and is en route, a standard cancellation fee (₹500 or 50% of the base fare, whichever is lower) will be deducted to compensate the driver, and the remaining amount will be refunded.
Upon Arrival: If the ambulance arrives at the pickup location and is subsequently cancelled, no refund will be provided for the base fare.

2. Doctor & Pharmacy Services

Doctor consultations cancelled at least 2 hours prior to the appointment are eligible for a 100% refund.
Pharmacy orders cancelled before dispatch are fully refundable. Medicines are non-returnable once delivered, in accordance with safety regulations.

3. Refund Processing

All approved refunds are processed immediately on our end. However, please allow 5-7 working days for the amount to reflect in your original payment method (Bank Account, UPI, or Card), depending on your bank's processing times.

4. Contact for Refunds

For any refund-related queries, please contact our support team at:

Email: [email protected]
Phone: 7044292538